Privacy policy

What we collect, why we collect it, and what you can ask us to do with it. Written to the Australian Privacy Principles, for clients here and overseas.

Last updated: To be confirmed

1. Who we are

Bartlett Audio is the trading name of Barak Bartlett, ABN 11 620 916 347, based in Victoria 3116, Australia. We provide voice production and sound design services to content creators. In this policy, "we", "us" and "our" mean Bartlett Audio, and "you" means anyone who visits this website or engages us for work.

You can reach us about anything in this policy at studio@bartlettaudio.com.au.

2. What we collect

We collect only what we need to quote for work, do the work and get paid for it.

Contact details. Your name, email address, business or channel name, and any social or channel links you send us.
Project material. Raw audio, voiceover files, scripts, video reference files and creative briefs that you upload or send to us.
Billing records. Invoices, payment references and the correspondence attached to them. We do not see or store your card or bank details, which are handled by our payment provider.
Website analytics. IP address, browser and device type, referring page, pages visited and time on page.

We do not collect sensitive information as the Privacy Act defines it, and we do not buy personal information from anyone else.

3. Why we collect it

To quote on work, ask questions about a brief and deliver finished audio.
To raise invoices and take payment.
To keep records we are required to keep for tax and accounting.
To understand how the website is used, so we can improve it.
To reply to enquiries, including ones that do not turn into work.

We do not sell personal information, and we do not share it for advertising.

4. Cookies and analytics

This site uses cookies and Google Analytics to count visits and see which pages are read. Cookies are small text files stored by your browser. You can block or delete them in your browser settings, which may affect how parts of the site behave. You can also opt out of Google Analytics specifically using the browser add-on Google provides at tools.google.com/dlpage/gaoptout.

Analytics reporting is aggregated, which means we look at totals and trends rather than individuals. We should be straight with you though: an IP address can identify a person in some circumstances, so we treat it as personal information rather than claiming it is anonymous.

We share the minimum necessary with a small number of providers who help us run the business. Each holds your information under their own privacy terms.

Veem. Processes international bank transfers. Your bank and transfer details are handled directly by Veem under their own terms, not stored by us.
Google Drive. Secure cloud storage we use to receive your raw material and deliver finished files. Access to a project folder is limited to the project team and you.
Google Analytics. Aggregated website traffic reporting.
Accountants and advisers. Where they need billing records to do their job.

We will also disclose information where the law requires it.

6. Where your information is stored

We work with clients around the world and our providers operate internationally, so your information may be stored or processed outside Australia and outside your own country, including in the United States where Veem and Google operate. Where that happens, we take reasonable steps to make sure it is handled to a standard consistent with this policy.

7. How long we keep it

Delivery links are deactivated thirty days after a project is completed.
Project material is removed from working storage after that window, unless you have asked us in writing to retain it.
Billing and tax records are kept for the period Australian tax law requires, currently five years from the date of the transaction.
Enquiries that do not become work are kept only as long as they are useful, and deleted on request.

8. Keeping it secure

We use access-controlled cloud storage, restrict project access to the people working on your job, and keep our own devices secured. No system is perfect, and we cannot guarantee absolute security, but we take it seriously.

9. If something goes wrong

If a data breach happens that is likely to cause you serious harm, we will contain it, assess it, and notify you and the Office of the Australian Information Commissioner as the Notifiable Data Breaches scheme requires.

10. Your rights and choices

You can ask us to:

Give you a copy of the personal information we hold about you.
Correct anything that is wrong or out of date.
Delete information we no longer need to keep.
Stop contacting you.

We will respond within a reasonable time, normally thirty days. There are a few things we cannot delete on request, such as billing records we are required by law to keep. If you are outside Australia you may have additional rights under your own local law, and we will honour a reasonable request made under it.

11. Children

Our services are sold to businesses and creators, and this site is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

12. Changes to this policy

We may update this policy as the business changes. The current version is always the one published here, and the date it took effect is shown at the top of the page. Where a change materially affects existing clients, we will tell them directly.

13. Contact us, or make a complaint

For any privacy question, request or complaint, email us at studio@bartlettaudio.com.au. We will acknowledge it promptly and tell you how we intend to handle it. If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au.